Returns & Refunds

Our Returns Policy

We want you to love your Midas Jewels purchase. If something isn't right, we're here to help.

Eligibility

We accept return requests within 14 days of delivery for items that are:

• Damaged or defective upon arrival
• Incorrect items received

Due to the nature of our products (jewellery fulfilled on demand), we are unable to accept returns for change of mind. Please review your order carefully before completing your purchase.

Non-Returnable Items

• Items showing signs of wear or damage caused after delivery
• Items returned without prior authorisation
• Gift cards

How to Request a Return

To initiate a return or report a problem with your order, please contact us within 14 days of receiving your item. Include:

• Your order number
• A description of the issue
• Photos of the item (if damaged or incorrect)

We will review your request and respond within 2 business days.

Refunds

If your return is approved, a refund will be issued to your original payment method within 5–10 business days of approval. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original (if eligible) and place a new order.

Questions?

If you have any questions about your order or our returns policy, please contact us — we're happy to help.